FML Privacy & Security Statement
Please Note: We do not store your credit/debit card details.
Your Personal Information
Your right to privacy is important to me and I treat all your Personal Information as confidential and endeavour at all times to comply with the Data Protection Act legislation which is in force from time to time.
Any personal information you give me will be processed in accordance with the Data Protection Act 1998 (see www.informationcommissioner.gov.uk).
There may in addition be circumstances where I may share some of your data with third parties: Your details will be shared with our agents (including Paypal, HSBC, credit reference agencies, credit card clearing agencies and fraud prevention) that I use to process the orders you place with me or who assist me in the service I provide to you. In these instances, I provide them with only the information they need to perform their function.
Use of your information
I will use your personal information only for the following purposes:
- To process any order or inquiry made by you;
- For research;
- For statistical purposes to improve my Website;
- To administer this website; and
- If you have given express consent, to notify you of products or special offers that may be of interest to you.
When you order online you will be given the option to receive information from FML by e-mail, about products, promotions or special offers which I feel may be of interest to you. This will be done only if you specifically choose to receive our email newsletter by ticking the relevant box.
You may unsubscribe from my contact list at any time by replying to a promotional e-mail with the word ‘unsubscribe’ in the subject line.
Secure online ordering
You may be concerned about the privacy and confidentiality of personal information, including credit card and billing address information. FML has taken many precautions to ensure that this information is safe and secure.
All FML payment transactions are processed by Paypal and as such are are protected by the industry standard security protocol technology known as Secure Sockets Layer (SSL) which is used by the Website to communicate with secure browsers such as Internet Explorer and Netscape. If your browser is capable of SSL, your sensitive information will automatically be encrypted before being sent over the Internet.
I process all payments using the PayPal Payments Pro system. This system ensures that all sensitive information is stored on a heavily encrypted database and protected by multiple firewalls.
I will take all reasonable care to keep your order secure, but in the absence of our sole negligence I cannot be held liable for any loss you may suffer if a third party obtains unauthorised access to any of your data, including credit card details that you have provided.
The Bespoke Voucher is redeemable for 6 months from the day you buy it.
Please allow up to 3 weeks for shipping of the Bespoke and New Line orders and 1 week for the Bespoke Vouchers. All items will be posted recorded delivery.
Each bag order will come wrapped in black tissue paper with lilac grosgrain ribbon in a handy black cotton Flora McKillop London bag.